Privacy Policy
Last updated: January 2025
TheSkillGrid (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
1. Who We Are
TheSkillGrid is a professional training organization. Our website is theskillgrid.com. For privacy enquiries, contact us at hello@theskillgrid.com.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly — when you submit a contact form, register for a course, or request a proposal. This includes your name, email address, phone number, job title, organization, and the content of your message.
- Pre-course profile information — when you complete a pre-course profile as part of a program enrollment. This includes professional background, organizational context, and development objectives.
- Website usage data — collected automatically via cookies and analytics tools. This includes pages visited, time on site, device type, and approximate location.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide the services you have requested
- Process course enrollments and in-house program arrangements
- Deliver pre-course profiles to the relevant program facilitator
- Issue certificates of completion
- Send program-related communications including confirmations, joining instructions, and post-program materials
- Improve our website and services through analytics
- Send occasional updates about new programs and insights, where you have given consent
We do not sell your personal information to third parties. We do not share your information with anyone except where necessary to deliver our services (for example, sharing pre-course profiles with program facilitators).
4. Cookies
Our website uses cookies to understand how visitors use the site and to improve the experience. You can control cookie settings through your browser. We use Google Analytics, which uses cookies to collect aggregated, anonymized website usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. How Long We Keep Your Information
We keep enquiry and contact information for two years from the date of last contact, unless a longer period is required for contractual or legal reasons. Course enrollment records and certificates are retained for seven years. You can request deletion of your personal information at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict our processing of your information
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us at hello@theskillgrid.com. We will respond within 30 days.
7. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our website is served over HTTPS. We review our security practices regularly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last updated. Continued use of our website following any update constitutes your acceptance of the revised policy.
9. Contact
For any privacy-related questions or to exercise your rights, contact us at hello@theskillgrid.com.